Rugs and carpets made of 100% New Zealand Wool naturally possess resistance to soil and stains, due to the inherent properties of this material.

It is normal for new rugs to shed loose fibers and, depending upon the usage, can last for the first few months.

Vacuum your rug | carpet at least once a week and more frequently in high-traffic areas. Be sure to use a gentle vacuum setting for more delicate materials like silk.

Try to treat stains immediately after a spill. The key is to be patient and gentle. 

For wet Stains, always blot them with a clean white cloth to absorb excess moisture. Avoid rubbing the stain; instead apply gentle downward pressure until the stain slowly gradually disappears. 

Dry stains can be dealt with by gently scooping up the spill to remove any dry residues without using liquid. Try to contain the stain and vacuum up any excess once you've removed as much as possible.

Avoid using hot water, chemicals or solvents. 

For silk rugs, it's highly recommended to seek professional care due to the delicate nature of the material. When doing so, look for professionals with Rug Cleaning Technician (RCT) certification to ensure the best care for your rug.